Terms and Conditions

Northbridge Golf Club – ONLINE BOOKING TERMS & CONDITIONS

 

CONFIRMATION

  • Successful online bookings will receive an automatic confirmation via email.
  • No further confirmation is required.
  • The internet booking system is directly linked to the reservation software, and the customer will only be contacted if a Northbridge Golf Club staff member has a query regarding your booking. If a confirmation email is not received, the customer must check that the email entered is correct. Queries, questions or problems with the Northbridge Golf Club Booking System please telephone (02) 9958 6900. The customer is required as proof of booking to provide the reference number or the credit card used to secure the booking at the time of registration to the reservations staff.
  • Northbridge Golf Club reserves the right to alter tee times without notice due to circumstances outside of Northbridge Golf Club’s control. (E.g. lightning, slow play, course renovations).

WET WEATHER POLICY

  • If the event that it is raining/poor weather on the date of the booking the following policy applies:
    • Course Open but wet weather – if the customer choses not to play, a full credit voucher may be issued or the booking moved to a mutually agreed upon date. No refunds will be issued if the course remains open. 
    • Course Closed – a full refund or credit voucher may be requested by the customer.

TEE TIME MODIFICATIONS

  • Modifications to tee times can be made by calling Golf Reservations on (02) 9958 7517 or sending a email to northbridgegolfshop@gmail.com together with a copy of the original confirmation email. No guarantee can be given for the requested date/time.
  • Alternatively, a refund (cancellation fee applies), credit voucher or change to a booking can be requested by filling out this form northbridgegolfclub.com.au/bookingchange
  • Should the customer wish to modify or change their booking to an alternative time or date, contact must be made with Northbridge Golf Club at least 24hrs before the reserved tee time, the customer must speak to the Golf Operations Manager or delegated proxy on (02) 9958 7517 or email northbridgegolfshop@gmail.com. The Golf Operations Manager will confirm availability of the new tee time date and time and when modifications cannot be processed immediately a credit note will be issued.
  • Should the customer not be able to confirm a re-scheduled tee time, a ‘credit note’ voucher will be provided. To redeem the ‘credit’ the customer is required to reschedule the tee times at a mutually agreed time. Credit notes/vouchers are issued for TEE TIMES ONLY. Credit vouchers are not redeemable for a cash refund. 
  • No refunds will be issued for credit vouchers. If a customer has elected to receive a credit voucher this can not be later redeemed for a refund.
  • Northbridge Golf Club reserves the right to refuse a ‘credit note’ or ‘refund’ should the customer not provide 24 hours’ notice to a staff member of Northbridge Golf Club
  • Should a player of a prepaid group tee time become unable to play, golf reservations must be advised within 24 hours, should 24 hours not be provided, Northbridge Golf Club reserves the right to refuse a credit note or refund for this non played tee time.
  • You must check in at Golf reservations a minimum of 15-20 minutes before your tee time is due to start, should you not arrive and register with Golf Reservations you may risk the cancellation of your tee time, in this event a credit note will not be given.
  • Balance credit note must be used in full before credit note expiry date, partial credits will not be re-issued.
  • Northbridge Golf Club reserves the right to remove customers from the course if the rules of Northbridge Golf Club Course have not been adhered to. These rules are consistent with the etiquette outlined by the R&A in the rules of golf and are monitored by golf operations staff.
  • All patrons utilising the Northbridge Golf Club golf course does so under the instruction of the golf operations staff. Failure to adhere to instructions may result in removal from the golf course. No refunds will be given in the event that the customer is removed from the course.
  • In the event that bookings are made in multiples and a player does not show, no refund will be given for the “no show” player. In the event that a player is unavailable to play for a pre-booked tee time reservation 24hrs notice must be given to an authorised representative of Northbridge Golf Club and a credit note for the tee time will be issued. The ‘credit note’ will be issued and must be used at a mutually agreed time.